Collision Centre FAQ’s

Here are some of the most common questions we get from our customers.  To help put you at ease before you call, read through and you will see that you are in good hands with the team at the Bennett Collision Centre.

Collision Centre FAQ's

The Bennett Collision Centre is here to help. Before contacting your insurance company, call us for important information that can help save you time and the headaches of doing everything yourself. We are here to represent you and have your best interest in mind. Call us at 519-621-1250.

No. Any reputable collision repair shop in the industry will use a computerized estimating system that determines the cost of repairs. You are not legally required you to get more than one estimate. It is your vehicle and your choice as to where to get your car repaired.

No. As stated in the Consumer Bill of Rights, as the owner of your car, YOU have the right to choose the repair facility that will fix your car.

The insurance company, or a third party, cannot tell you where to take your car to be repaired. They can recommend and will usually refer you to an affiliated shop that has a relationship with the Insurance company.

Be aware that these shops may use aftermarket parts (non-OEM) and do the repairs at a discounted rate. Quality will be sacrificed in your repair.

Yes. When all proper replacement parts are used and certified repair procedures are performed, by factory-trained professional technicians you can be assured that you will get your car back in the same or better condition.

Yes. Our factory-trained technicians use state of the art equipment specially designed to restore your car’s structural integrity and will repair your car to factory specs. Parts that cannot be properly and safely repaired, will be replaced.

In some cases your car’s structure may be compromised beyond safe repair limits. If this happens, we will recommend that your insurance company not repair and write it off instead.

Only your insurance company has the power to waive your deductible. Repairs are written exactly as they are performed. Deductibles are only paid if you are the at-fault claimant or are making a comprehensive claims.

If you do have a deductible payable, and you enrolled in the Bennett Deductible Program when you purchased your vehicle, the Bennett Collision Centre may be able to cover up to $500 of your deductible. Contact to get more details.

There is no deductible on a vehicle if the other party is at fault. Check with your insurance provider to verify which amounts apply.

Yes. Our Collision Repair Technicians are factory-trained and use a state-of-the-art paint mixing system. This includes a high quality scanner to ensure proper color match on all vehicles finishes.

We know your vehicle is important to you, and our goal is to return your car to you as soon as possible. We take all aspects of the repair into consideration, as well as all of the necessary processes the car must go through to reach completion. Quality and safety is always a priority over expedited repairs.

Collision repairs performed by the Bennett Collision Centre are guaranteed for as long as you own your vehicle. We stand behind our work with a Limited Lifetime Guarantee.

Items such as abuse, subsequent damage, and wear and tear are not covered under guarantee.